By Kevin Gault
Social-networking websites provide many things—online chat, messaging, e-mail, video and blogging—but can they help you build your business?
Every day, millions of people flock to sites such as MySpace, Facebook, Twitter and Digg for a variety of purposes. Some successful marketers claim these sites are valuable assets for growing a business.
“Social-media news and bookmarking sites are a dream come true for marketers who can craft compelling content,” says Internet marketing strategist and content developer Brian Clark (www.copyblogger.com). “You can get exposure, traffic to your website and subscribers to your blog or newsletter simply by creating educational content.”
Specific Tactics
Okay, social-networking sites can boost a business, but how exactly do you use them? One simple way is by networking. Use online discussion forums to connect with prospective clients and business partners.
But don’t try to connect with everyone. “Be selective,” adds Clark. “Network with other users—especially ‘power users’—who are in the position to make business decisions. This is social media, and just like ‘real life,’ it’s all about who you know.”
Clark also recommends participating at sites to learn about users. Users at one site can be very different from those at another, so get a handle on what their needs are before you start talking about your products or services. And when you communicate about your company, craft your content based on what you’ve learned about users.
Marketing-communications copywriter Ed Gandia (www.edgandia.com) recommends another approach. “Scan industry blogs for ideas and insights,” he says, “and by contributing comments to them, you not only help others with your own ideas, but you also get your name out there, which can help build exposure.”
Proceed with Caution
But be careful, Gandia warns—if you talk about your business too soon or too aggressively, you’ll scare people off: “For social networking to work well, your number-one goal must be to willingly share good ideas and insights. When your first concern is to promote yourself, it shows, and it can easily backfire.”
You might want to set up a blog for your company using a service such as WordPress or Blogger.com. Post your own articles on the blog to make others aware of your expertise and your business. Keep the articles brief and be sure that the content is tailored to your readers.
If you happen to be a freelance white-paper writer, social-networking sites can help your business as well. “These sites can enhance your business by facilitating communication with your peers,” adds Gandia. “For a freelancer, being able to share ideas with other writers and marketers across the globe is a huge benefit. Freelance writers tend to work in isolation, so having a means to communicate easily with other subject-matter experts is a luxury we didn’t have a decade ago.”
Give social-networking sites a try. Use online forums to network selectively. Don’t just read the information on the sites—participate to learn about users. Check industry blogs for business ideas and set up your own blog to get the word out. Before you know it, social-networking sites might become a valuable weapon in your company’s marketing arsenal.
July 4th, 2008 at 5:29 am
Copy Blogger has it right, in my opinion, though we have the tendency to think we have the answer to tomorrow’s challenges using yesterday’s solutions. It is about who you know, and we don’t get to know someone simply by connecting with them any more than handing someone a business card makes them our best friend.
We’ve been looking at The Relationship Economy for a while now, and if we learned nothing else, we learned that the social web can be a forgiving space (you can try new things as long as you aren’t too pushy). I shared some ideas bordering on innovative thinking with a group of HR folks in the medical sector — video link (cool new application) here - http://www.goyodeo.com/channel/?c=LAR2F22624, with 16 short segments, or name links to blog entry.
July 9th, 2008 at 1:52 am
I think LinkedIn is a particularly useful tool for building a business. Here in the UK, we’ve just reached the 1 million user mark; LinkedIn is by far the most popular online networking tool for business users.
My clients are independent consultants and small professional businesses. They are using LinkedIn in a variety of different ways to build their businesses.
One of my clients, Jane Northcote, has just written her first business book. She has used LinkedIn to promote it through the new ‘what are you working on’ feature. This sends a message to all in her network telling them that her book is now on Amazon. It’s a very powerful and non-intrusive way to market yourself, and spread the word about educational content.
March 24th, 2009 at 12:42 pm
Ofcourse…Social networking sites should be considered as a powerful tool for marketing and improving businesses. Thanx for your great info…
September 7th, 2009 at 7:51 am
It is already clear the business world is moving forward and it’s equally important businesses need to learn to follow the movement. Being able to join social netwotks and utilising it effectively could prove vital in the long run. I agree with Kevin, the key is not to invite everyone to your social network but to choose those who can benefit you. I know first hand from the company that I previously worked with where they had hundreds of irrelevant users added to their social network and it didn’t look appealing in terms of the target audience. Twitter is equally as important but please do not just follow anyone to make up the numbers, choose the main players within your market and ask them to follow you. There are many techniques you can find but you have to remember this as a marketer, what can you provide for them and likewise, what can they provide for you?
March 12th, 2010 at 11:09 am
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